GIOVANNI LASHE™ RETURN POLICY
Every dear customer, what Giovanni Lashes pursuit only and all the time is your satisfaction, you are satisfied with the products, our service and so on. So
if there is anything you are not happy with before your next buy, please feel free to let us help you, we are professional and your personal service.
Here are the situations that may cause disputes(except custom order ):
1. Delivery on the way:
1️⃣Parcel seized by customs: It is buyer’s duty to do customs clearance. So, you should contact the customs office to take your parcel once it has been seized. Please feel free to contact us If you need any documents to clear customs(such as invoice) .
（If your mink lashes order is seized by customs, you can refer to this article：What should I do if my mink eyelashes seized by customs?)
2️⃣Status of shipment stagnated for a long time: If status of the parcel stagnated for a long time, we advise you to contact your local Fedex/UPS/DHL to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us until the parcel is delivered successfully.
· Please note: We cannot ship to a PO BOX address. Please send us the correct and acceptable address to ensure the package delivery is successful.
2. Unsuccessful delivery:
1️⃣If the parcel isn’t delivered successfully because of wrong address offered by buyer. We won’t take response for any loss caused
2️⃣ If the parcel is sent to a wrong address or lost by the shipping company, we can resend the parcel to you or offer you a refund. Item not as described: You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 15 days if you are not satisfied with the item.
3. Return & Refund （custom order not include ）
1️⃣ For no reason. If you want to return an item without any quality problem for exchange within 15 days once it is received, please send an email to this email address with your order number return entitled: email@example.com, we will offer you the return address. But you are supposed to pay the shipping fee .
2️⃣For quality problem. Please send us an email with your order number entitled if the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email. We will look into the case once we receive your email, then offer you some solutions.
4. Order Cancelling
We can cancel the order for you if you contact us in time after your purchase.
1️⃣If contact us within 24 hours after your payment finished, we won’t charge the transaction fee.
2️⃣If you contact us 24 hours after your purchase, and meanwhile your order haven’t been shipped out (during holiday it may happen), then 5% of the order total will be charged as transaction and handling fee.
3️⃣Orders can’t be canceled once the parcel is shipped out or we have already begun to custom the product.
Note: If you ask for exchanging or cancelling your order, you shall firstly contact us by service email: firstname.lastname@example.org or WhatsApp. We will not provide any exchange, return or refund service on returned hair extension without our permission, and all loss will be afforded by customers
If you want to return it within 15 days, please keep the item in original condition, factory condition, as we do not sell refurbished or previously owned products. Items which have been used or washed are not allowed to return any more.
The “returned in the original condition” means:
1️⃣. Product has NOT been washed, conditioned, installed, colored, bleached or worn.
2️⃣. Ties have NOT been cut and the hang tag is attached.
👩🦰”—Should I contact you before return my parcel?”
🎅”—Yeah, sweetie, we need to add notes to your order before the package is returned, so please Do Not Return The Parcel Before Contacting Us. For any return, you must contact customer service department to obtain Confirmation#. Once the returned package is received & inspected, your refund will be processed and automatically applied to your original payment account. Buyer are responsible for the return shipping charge.”
Once the return has been authorized with given Confirmation#. Assigned returned item(s) will be allowed to be returned for refund. Please include your email address, order# Confirmation# by our customer services.
For all custom orders we do not accept any return and refund