FAQ

Frequently Asked Questions About GIOVANNI LASHE™


Can I order samples of  mink eyelashes? If I order in bulk, will the product quality be the same as the sample?

Yes, we provide sample packages. You can check the quality of our products through sample packages or small orders. We have a large inventory of products and support a small number of orders. All samples are sent randomly from our warehouse, so our product quality is fixed.

Is there a MOQ limit for your mink eyelashes?

Many eyelash vendors will set a high MOQ. For example, you must start ordering from 200 pairs of eyelashes. But Giovanni Lashes supports any struggling person in the entrepreneurial stage. You can start your eyelash business with 10 pairs of eyelashes. Many people have ordered more eyelashes from us after selling these 10 pairs of eyelashes. Everyone can get a good business start from Giovanni Lashes.

What is the price of your products?

Our different product series have different prices.
All our eyelashes are handmade by our hard-working workers, which is an incredible craftsmanship. In order to respect the hard work of workers, our product prices are sometimes adjusted due to exchange rate fluctuations.
You can enter our SHOP page to view the prices of all our products.
If you need to buy wholesale, you can click WhatsApp to contact our sales specialist. Our sales specialists will customize the purchasing plan for you according to your needs. We offer additional discounts for large orders.

How do you ship the goods and how long will it take to arrive?

Under normal circumstances, we will choose different express delivery methods according to your choice and delivery address, including 4PX/USPS or FedEx/UPS and DHL. Their usual shipping time is about 7-12 working days or 2-5 working days. After the goods are dispatched, we will give you a tracking number immediately, and you can check your delivery progress based on the tracking number.

ORDER PROCESS
  • Most orders are shipped within 3-5days after your order placed.
ORDER EMENDATION
  • If you need to change or cancel your order, please contact us immediately. We generally process orders within 2-4 hours on business days, and once our warehouse has processed your order, we will be unable to make any changes.
ABOUT SHIPPING
  • Fast shipping with tracking number, 4PX/DHL/FEDEX or other transportation Line.
  • If your parcel has a deadline, please contact us to check detail.
SHIPPING DAY
  • 4PX/USPS usually takes 7-12 day
  • FedEx/UPS and DHL usually takes 2-5 day
  • If you need an expedited, please contact us
PAYMENT METHOD
  • Paypal
  • Western Union
AFTER-SALE SERVICE
  • If there are any defects of our items, please contact us firstly and offer the pictures of the defect area.
  • Customizing items not accept return and exchange.
  • You can refer to our GIOVANNI LASHE™ RETURN POLICY page

Can I print my logo on Box of eyelash products? Do you accept orders for custom packaging?

Yes, we support brand packaging design with a high degree of freedom, please check the Lashes packaging page. If you want to start with a small quantity of packaging, you can also check here>> Custom Packaging

How many times can I use 3D mink fur eyelashes?

Under proper care, our mink lashes can be used more than 25 times, please check the nursing information>>How to take care of my mink lashes

How do you make mink lashes? Is your Mink Hair Cruelty Free?

All eyelashes produced by Giovanni Lashes are manually produced by workers, and all processes are completed in Giovanni Lashes’ factory. The quality is fully guaranteed.
Learn about the production process of eyelashes >> How are Mink Lashes Produced? Take a Look With Giovanni Lash

All our raw materials can guarantee Cruelty Free.
In fact, high-quality mink hair requires careful care of farmed minks. If the mink is treated badly, its hair will become dry and lose its luster.
The hair used to make eyelashes is the hair on the mink’s tail. In the past, this was usually an abandoned part of fur manufacturers, and its only function was to become a small ball on fur coats.
When we use it as the raw material of Mink Lashes, we reduce the extra waste caused by farming mink, which is a contribution to environmental protection.

Frequently Asked Questions About Lash Box


What is the price of your customized packaging?

The price of our customized packaging varies according to the style of the eyelash case you want and the number of eyelash cases you want.
Generally speaking, for boxes of the same design, the more boxes you order, the lower the unit price of each box.
If you want to customize the packaging for your eyelashes, you can buy directly on our custom packaging page, or you can contact our sales specialists, who will make a purchase plan that suits you according to your requirements.

What is your MOQ for custom packaging?

If you need a highly customized magnet eyelash case, our minimum order quantity is 50.
Customize your own eyelash box 50 Box for $180
If you want to start with a laser-printed magnet eyelash case, our MOQ is 30.
Add your own LOGO on the Lash box 30 Box for $129.9

If you want to start youor business with a round eyelash box, then our MOQ is 20.
Round Lash Clear Case Set 20 mink lashes and diamond lash case for $198

How do I start my eyelash packaging order?

In the simplest case, you only need to provide your LOGO and the eyelash box style you want. We will make a good design drawing for you. After you confirm the design, you can wait for the custom lash packaging of you to be completed!

How many kind custom packaging do you have?

We provide a variety of customized eyelash packaging, including eyelash acrylic case, eyelash paper card box, eyelash magnet box, and eyelash bag packaging. You can choose the type of eyelash packaging that suits you according to your brand positioning and product image.

Do you provide custom Labels&Sticker?

Yes, we provide customized label service and free installation. Custom labels can be used to display your LOGO and mark product names.

Do you provide LOGO design?

Yes, we provide LOGO design services. A beautiful LOGO design requires a design fee of $20. You can also choose to enjoy our free and fast LOGO design.

Can you make custom packaging for my eyelashes according to the design drawings I provided?

Yes, we can make your custom packaging for eyelashes according to your design drawings. We will translate your design drawings into a format that our engineers can understand. We will send you the design drawing for confirmation before starting production, and we will start production only after you confirm the design drawing.

If I have a better idea, can my previous eyelash custom packaging design be changed?

Yes, you can change your design drawing before confirming production. We can partially modify your design drawing until you feel satisfied. After you confirm the design drawing, we will start to produce custom packaging for your eyelashes.
If you want to completely overthrow your design drawings, we still offer three opportunities. You can completely negate the previous design. In order to respect the work of our designers, more than three complete modifications require additional design costs.

How long will it take for your customized packaging to be produced?

After you confirm the design drawings, we will start to make custom eyelash packaging.
The 50-1000 customized eyelash box production workshop needs ten working days to make it for you. 2000-5000 custom eyelash boxes need 20 working days to make for you. If you need to expedite, you can tell us via WhatsApp.

If I buy the eyelashes and the box at the same time, will you help me assemble them?

Yes, if you purchase eyelashes and boxes from us, Giovanni Lashes will install them for you for free. This will save you a lot of money and time.

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