Shipping Policy

GIOVANNI LASHE™ ORDER PROCESS

Most orders are shipped within 1-5days after your order placed.
Big orders and Custom orders( For details, please see the relevant customized product page) may take longer.
When you order more than 3 days, we cannot cancel your order. So when you encounter a time problem, please contact us to expedite the order in time, Giovanni Lashes will send your order as soon as possible, orders already ordered cannot be refunded.

ABOUT SHIPPING

Please note: We cannot ship to a PO BOX address. Please send us the correct and acceptable address to ensure the package delivery is successful.
Fast shipping with tracking number, 4PX/Fedex/UPS/DHL or other transportation Line.
If your parcel has a deadline, please contact us to check detail.
After we provide the tracking number, 4PX/Fedex/UPS/DHL may delay the update, please be patient, we will help you solve the problem.

4PX tracking number query website:https://www.17track.net/en/4px

WHERE ARE YOU SENDING FROM?

All our products are custom made in our factories in China where we ship from.

About FAQ:

If you need an urgent order, please contact us. We will inform you if the items you need to order are available for urgent shipping or not. We do have Ordinary shipping and Shipping upgrades shipping times noted on the website. Please be sure to refer back to the site to see the estimated shipping time.

Customs:

We assume no responsibility when we ship your merchandise and it is detained by the US Customs (which is less likely than winning the lottery). If there is an issue with customs within the sending country(China), we assume all responsibility. Of course, please give us time to deal with them.

(If your mink lashes order is seized by customs, you can refer to this article:What should I do if my mink eyelashes seized by customs?)

By ordering from the Giovanni Lashes company, you agree to the above terms and conditions.

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